Website Hosting – Email Policies
Email Sending Limitations
There is a 250 maximum outgoing email hourly limit per domain or less depending on the applicable hosting package. This limit is also applied towards any email application or plug-in used on your website. If you send over this amount in any hour, most of the e-mails will bounce back with an deliverable error. If this occurs, it will then take some time for your account to be able to send again, so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.
Many of our servers have a limit of thirty email checks per hour per each user’s connecting IP address. If you go over this you’re likely to get a wrong password error message or an error stating “login incorrect”. If this occurs, please wait an hour and it will automatically unblock you. To prevent this from happening again, please make sure to disable auto checking or at least set it to something higher such as once every 10 minutes.
Any mailing list larger than 1,000 addresses will require professional bulk or mass mailing services. Dividing one large list into smaller lists to get below this limit is not allowed. There is also a limit to the number of mailing lists permitted. Please consult hosting plan specifications.
Mailing Lists Rules
1. Any time you’re sending a message no matter how large your e-mail list is, you must throttle it. We recommend you throttle it to sending one email every 8 seconds (Sending one every 8 seconds would send 225 emails within half an hour, keeping you below the 250 outgoing email limit). If the mailing list software you’re using does not allow you to throttle you must switch to an application or script that will. PHPList is a free open-source option, which can be considered.
IMPORTANT: If you do not throttle and you try sending 250 emails, the server will try sending all 250 in 1 second which is not possible on our shared servers. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the server’s load to go high will be suspended and the process will be terminated. If you choose not to throttle, you will most likely be suspended for crashing the server.
2. Any mailing list over 500 email addresses is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday.
3. The list must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else’s email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
5. Any mailing list MUST comply with all guidelines set forth by the South African Department of Trade and Industry and the United States Federal Trade Commission. Applicable legislation:
- Protection of Personal Information Act 4 of 2013
- Consumer Protection Legislation
- Can Spam Legislation
6. No direct SMTP mailers are allowed. An example of this would be a Darkmailer or The Bat!. Any mail should be sent through the local mail server/MTA for further delivery by the server and not done directly by scripts.