Website Hosting – Terms of Service

The use of web-hosting services from AmpleTech constitutes agreement to these terms. You should also view our Privacy Policy, Email Sending Policy and Domain Registration Agreement.

(1) Account Setup / Email on File

We will set-up your web-hosting account after we have received payment and we or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not at the hosted domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times.

If you have a domain name registered with AmpleTech, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. AmpleTech is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should login to your account and update the relevant information or you can contact us for assistance. Providing false contact information of any kind may result in the termination of your account.

In high risk transactions, it will be necessary to provide government issued identification and possibly a verification of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered too risky in nature and be denied.


The bank card holder which is utilized for payment on the account, is designated as the authorized owner of the account. If a bank card is not registered on an account, the owner designated in the original order, will be the authorized owner.


Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we cannot make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.

The free transfer service is available for 30 days from your sign up date. Transfers outside of the 30 day free period will incur a charge; please submit a support ticket via your hosting account with specific details to receive a price quote.

(2) Content

All services provided by AmpleTech may only be used for lawful purposes. The laws of South Africa and the laws of the country where a hosting server resides apply. By default, hosting servers in the Netherlands are used, unless otherwise specified.

The customer agrees to indemnify and hold harmless AmpleTech from any claims resulting from the use of our services.

Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of another’s copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email an abuse report with the information required. If the request is of a licensing issue, we may require further documentation.

Using a shared account as a backup/storage device is not permitted, with the exception of one cPanel backups of the same account. Please do not take backups of your backups.

Examples of unacceptable material on all Shared and Reseller servers include:

  • Top-sites
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymisers
  • Pirated Software/Warez
  • Image Hosting Scripts (similar to Photo-bucket or Tiny-pic)
  • AutoSurf/PTC/PTS/PPC sites
  • IP Scanners
  • Brute-force Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror Scripts (similar to rapid-share)
  • Commercial Audio Streaming (more than one or two streams)
  • Escrow/Bank Debentures
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at and
  • Mailer Pro
  • Broadcast or Streaming of Live Sporting Events (FIFA, WWE, WWF, etc)
  • Tell A Friend Scripts

Examples of unacceptable material on all Dedicated servers include:

  • IRCD (irc servers)
  • IRC Scripts/Bots
  • Pirated Software/Warez
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/spam Scripts
  • Escrow
  • High-Yield Interest Programs (HYIP) or Related Sites
  • Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Sale of any controlled substance without prior proof of appropriate permit(s)
  • Prime Banks Programs
  • Lottery/Gambling Sites
  • Hacker focused sites/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Fraudulent Sites (Including, but not limited to sites listed at and
  • Mailer Pro
  • Broadcast or Streaming of Live Sporting Events (FIFA, WWE, WWF, etc)

AmpleTech services, including all related equipment, networks and network devices are provided only for authorized customer use. AmpleTech systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of AmpleTech system(s) constitutes consent to monitoring for these purposes.

Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. AmpleTech may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.

We reserve the right to refuse service to anyone. Any material that, in our judgement, is obscene, threatening, illegal, or violates our terms of service in any manner, may be removed from our servers (or otherwise disabled), with or without notice.

Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble-ticket/email and will have a response within 48 hours.

Pursuant to the South African Constitution Act 108 of 1996 and the Defamation Act 2013 of South Africa, we do not remove allegedly defamatory material from domains hosted on our service(s). The only exception to this rule is if the material has been found to be defamatory by a court, as evidenced by a court order. AmpleTech is not in a position to investigate and validate or invalidate the veracity of individual defamation claims, which is why we rely on the legal system and courts to determine whether or not material is indeed considered defamatory. In any case in which a court order indicates material is defamatory, libellous, or slanderous in nature; we will disable access to the material. Similarly, in any case in which a South African Court has placed an injunction against specified content or material; we will comply and remove or disable access to the material in question.

The language of international legislation like Section 230(c) of the Communications Decency Act of the USA, fundamentally states that Internet services providers like AmpleTech and many of AmpleTech’s other webhosting services and brands are republishers and not the publisher of content. Our service merely provides a hosting platform and space on which to host content, and any creation or publication of content on our services is the sole responsibility of the third-party user which creates or publishes the content. Therefore, AmpleTech should not be held liable for any allegedly defamatory, offensive or harassing content published on sites hosted under AmpleTech’s hosting service(s).

If in doubt regarding the acceptability of your site or service, please submit a support ticket and we will be happy to assist you.

Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):

  • Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
  • Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
  • Direct customers: Your services will be terminated with or without notice.
  • Violations will be reported to the appropriate law enforcement agency.

It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change and update your password.

(3) Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Please read our e-mail sending policy.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, chat services, social networks or usenet/newsgroups. No organisation or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

AmpleTech reserves the right to require changes or disable as necessary any website, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.

AmpleTech reserves the right to charge the holder of the account used to send any unsolicited email, a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of AmpleTech.

(4) Payment Information

You agree to supply appropriate payment for the services received from AmpleTech, in advance of the time period during which such services are provided (prepaid). You agree that until and unless you notify AmpleTech of your desire to cancel any or all services received, those services will be billed on a recurring basis, regardless of any temporary suspensions due to any cause mentioned in this agreement.

Cancellations must be done in writing via the cancellation form provided in your account. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you in writing (typically email) that your account has been cancelled. Your cancellation confirmation will contain a ticket/tracking number in the subject for your reference, and for verification purposes. You should immediately receive an automatic “Your request has been received…” email with a tracking number. An employee will confirm your request and process your cancellation shortly thereafter. If you do not hear back from us, or do not receive the automatic confirmation email within a few minutes after submitting your cancellation, please contact us immediately via phone. We require that cancellations of service are done through the online form to:

  • confirm your identity,
  • confirm in writing you are prepared for all files/emails to be removed, and
  • document the request.

This process reduces the likelihood of mistakes, fraudulent/malicious requests, and ensures you are aware that the files, emails, and account may be removed immediately after a cancellation request is processed.

As a client of AmpleTech, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time before the due date. AmpleTech reserves the right to bill your bank card or billing information on file with us, to settle any invoices due for payment. Service subscriptions are billed one day in advance of the due date to allow banks to process the transaction, which may take up to three days before the funds are deposited to our bank account.

You may also Add Funds to your account to make provision for future payments. The funds deposited to your account will be used as a first payment option to settle any due payments. The “Total” due reflected on invoices, is the amount due after deducting funds available in your account.

Any invoice that is overdue for two (2) days will result in a late fee and/or an account suspension until the account balance has been paid in full. The late fee is applied in addition to whatever else is owed to AmpleTech for services rendered, to cover administrative expenses and/or phone calls to collect outstanding payments. Restoration of suspended services will not be implemented until payment has been received.

It is the customer’s responsibility to notify our support team via online support facilities after paying for a domain renewal and to ensure that the notification is received and acted upon. Domain renewal notices and invoices are provided as a courtesy reminder and AmpleTech cannot be held responsible for failure to renew a domain or failure to notify a customer about a domain’s renewal.

Subsequently, domain renewals are billed and renewed 30 days before the renew date. It is the customer’s responsibility to notify our sales team about any domain registration cancellation. No refunds can be given, once a domain is renewed. All domain registrations and renewals are final.

Invoices that have been paid more than once with multiple PayFast Subscriptions can only be added as credit towards the account and cannot be refunded via PayFast. If you require assistance with this provision, please contact the sales department.

AmpleTech reserves the right to change product and service prices at anytime, but will notify customers in advance via email.

(5) Backups and Data Loss

Your use of this service is at your sole risk. If we provide a backup service, it is provided as a courtesy. AmpleTech is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on AmpleTech servers.

(6) Cancellations and Refunds

Customers may cancel hosted services at any time via a cancellation form. AmpleTech gives you an unconditional 30 day money back guarantee on managed Shared hosting, and Reseller solutions for any customer who paid the first invoice with via with PayFast.

Cancellations requested after the initial 30 days for Shared and Reseller accounts will go into effect on the renewal date for that particular hosting package. Unless specifically requested, the account will remain active until the period expires. No refund requests will be processed outside of the initial 30 day period.

The following methods of payments are non-refundable, and refunds will be posted as credit to the hosting account:

  • Bank Wire Transfers
  • Western Union Payments
  • Checks
  • Money Orders

There are no refunds on dedicated servers, administrative fees, labour, install fees for custom software, or domain name purchases.

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.

AmpleTech reserves the right to cancel, suspend, or otherwise restrict access to any account at any time with or without notice.

Any abuse of our staff in any medium or format may result in the suspension or termination of your services.

Violations of the Terms of Service will waive the refund policy.

(7) Resource Usage


User may not:

  • Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
  • Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
  • Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
  • Run any software that interfaces with an IRC (Internet Relay Chat) network.
  • Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
  • Participate in any file-sharing/peer-to-peer activities.
  • Run any gaming servers such as counter-strike, half-life, battlefield1942, etc.
  • Run cron entries with intervals of less than 15 minutes.
  • Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
  • When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include (“”) use include (“include.php”).
  • To help reduce usage, do not force html to handle server-side code (like php and shtml).
  • Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.


The use of more than 250,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from backup systems to avoid over-usage. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.

Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose “Mail”, then “Default Address”, “Set Default Address”, and then type in: [fail: No such user here].

Backup Limit

Any shared account using more than 10 Gb of disk space will be removed from offsite backups if offered. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.

(8) Bandwidth Usage

You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.

(9) Guarantees

Money back Guarantee

On dedicated servers no full refund will be honoured; the 30 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.

Each of AmpleTech’s managed shared and reseller servers carry a 30 day unconditional money back guarantee on them. If you are not completely satisfied with our services within the first 30 days of your service, you will be given a full refund of the contract amount. Remember, this is only for monthly shared or reseller packages and does not apply to dedicated servers, administrative fees, labour, install fees for custom software, or domain name purchases.

AmpleTech will not activate new orders or activate new packages for customers who have an outstanding balance with AmpleTech. For a new order to be setup or a new package to be activated, you must have a zero balance, unless otherwise stated by AmpleTech in writing.

Uptime Guarantee

If your shared or reseller server has a physical downtime that is not within the 99.9% uptime, you may receive one month of credit on your account. Approval of the credit is at the discretion of AmpleTech dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor’s network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact our sales department with justification. All requests must be made in writing. Uptime guarantees only apply to shared and reseller solutions. Dedicated servers are covered by a network guarantee in which the credit is prorated for the amount of time the server is down, which is not related to our uptime guarantee.

(10) Reseller: Client Responsibility

Resellers are responsible for supporting their own clients. AmpleTech does not provide support to your Reseller’s Clients. If a reseller’s client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients’ behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients’. AmpleTech will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.

(11) Dedicated Servers

AmpleTech reserves the right to reset the password on a dedicated server if the password on file is not current so that we may do security audits as required by our datacenter. It is the responsibility of the client to ensure that there is a valid email address and current root password on file for their dedicated server on file to prevent downtime from forced password resets. AmpleTech reserves the right to audit servers as needed and to perform administrative actions at the request of our datacenter. Dedicated servers are NOT backed up by us and it is the responsibility of the client to maintain backups or have a solution for this. You may purchase an additional hard drive and maintain backups to it as the simplest solution. It is your responsibility to maintain backups.

(12) Price Change

We reserve the right to change prices listed on AmpleTech, and the right to increase the amount of resources given to plans at any time.

(13) Coupons

Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account. Coupons or discounts are only valid towards the initial purchase, and do not affect the renewal or recurring price.

(14) Indemnification

Customer agrees that it shall defend, indemnify, save and hold AmpleTech harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against AmpleTech, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless AmpleTech against liabilities arising out of:

  • any injury to person or property caused by any products sold or otherwise distributed in connection with AmpleTech;
  • any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
  • copyright infringement, and
  • any defective products sold to customers from AmpleTech’s servers.

(15) Arbitration

By using any AmpleTech services, you agree to submit to binding arbitration. If any disputes or claims arise against AmpleTech or its subsidiaries, such disputes will be handled by an arbitrator of AmpleTech’s choice. An arbitrator from the American Arbitration Association or other Recognised International Arbitration Forum will be selected. Arbitrators shall be attorneys or retired judges and shall be selected pursuant to the applicable rules. All decisions rendered by the arbitrator will be binding and final. The arbitrator’s award is final and binding on all parties. You are also responsible for any and all costs related to such arbitration.

(16) Disclaimer

AmpleTech shall not be responsible for any damages your business may suffer. AmpleTech makes no warranties of any kind, expressed or implied for services we provide. AmpleTech disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by AmpleTech and its employees.

(17) Disclosure to Law Enfocement

AmpleTech may disclose subscriber information to law enforcement agencies upon lawful request from such agencies without further consent or notification to the subscriber. We cooperate fully with law enforcement agencies.

(18) Changes to the Terms of Service

AmpleTech reserves the right to revise its policies at any time without notice.